Returns & Refunds

We want you to feel confident purchasing from Needlework Farmhouse. Because our inventory consists primarily of vintage, antique and one-of-a-kind pieces, we photograph and describe each item carefully, including notable signs of age or wear.

Returns

Returns are accepted when requested within 14 days of delivery. Please contact us before returning an item so we can provide return instructions.

To qualify for a return, the item must be returned in the same condition in which it was received. It must be securely packaged and include all original parts, accessories and materials that accompanied it.

Return Shipping

For returns involving an item that arrived as described and undamaged, the buyer is responsible for return shipping costs. We strongly recommend using a trackable shipping service and purchasing adequate insurance, as the buyer remains responsible for the item until it is safely returned.

Refunds

Once the returned item has been received and inspected, we will notify you regarding the refund. Approved refunds will cover the purchase price of the item. Original shipping charges and return shipping costs are not refundable unless the item arrived damaged or was materially different from its description.

Refunds are issued to the original payment method. Your bank or payment provider may require additional time to post the refund to your account.

Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact us promptly. Retain the item, box, packing materials and shipping label, and provide clear photographs of the item and packaging.

When an item arrives damaged or was materially misrepresented, Needlework Farmhouse will work with you toward an appropriate resolution. When a return is required under these circumstances, reasonable return shipping costs will be covered and the original shipping charge will be included in the approved refund.

Questions About a Return

Please contact Needlework Farmhouse through our Contact page before sending an item back. Items returned without prior communication may delay the refund process.