Frequently Asked Questions

Are your items new or previously owned?

Most of our inventory consists of vintage, antique or previously owned pieces. Any item that is new or unused will be identified as such in its individual listing.

How do you describe an item’s condition?

Every item is carefully inspected, photographed and described before it is offered for sale. Vintage and antique pieces naturally may show signs of age, use or previous ownership. We disclose notable wear, damage or imperfections in the listing and encourage you to review all photographs and description details before purchasing.

Are your items cleaned?

Yes. Items are carefully cleaned using methods appropriate for their age and materials. Metal pieces are cleaned but generally not polished, allowing their naturally developed patina and character to remain intact unless the listing states otherwise.

Is Needlework Farmhouse an American company?

Yes. Needlework Farmhouse is 100% American owned and operated, and every item offered in the shop is sourced within the United States. Because our inventory includes vintage and antique objects, individual pieces may have been originally manufactured in other countries.

Do you combine shipping?

Yes. When multiple items can be safely packaged together, we combine shipping and refund any meaningful shipping overage after the order has been packed. Fragile, oversized or unusually shaped items may need to be shipped separately for their protection.

How quickly will my order ship?

Orders are typically prepared and shipped within 1–2 business days. We currently ship only within the United States using USPS, UPS or FedEx. Tracking information will be emailed once your order has shipped.

Do you accept returns?

Yes. Returns may be requested within 14 days of delivery. For items that arrived as described and undamaged, the buyer is responsible for return shipping and the approved refund covers the item price only. Please review our Returns & Refunds page for complete details.

What if my order arrives damaged?

Please contact us promptly and retain the item, shipping box, packing materials and label. Clear photographs of the damage and packaging will help us evaluate the situation and work toward an appropriate resolution.

Can you reserve an item for me?

We are unable to hold or reserve merchandise. Because most pieces are one of a kind, items remain available on a first-purchased basis until checkout is completed.

Can I ask a question before purchasing?

Absolutely. If you would like additional information about condition, measurements, materials or another product detail, please contact us before placing your order. We are happy to help you make an informed purchase.